The Korean release date for pre-order items is not the day that your order will be shipped - it will usually take at least 1-2 weeks for items to be dispatched from Korea and delivered to our distribution centre in the UK. As soon as new items arrive at our UK distribution centre, we will ship pre-orders first before taking any new orders for that item.

Unfortunately, if for any reason there is a mistake with your order due to an error on your end (mis-type in an address, incorrect address, etc.), we cannot refund your order. If the order is sent back to us, we will happily re-send it to you, however you will need to cover secondary postage costs, as the error was not on our part. If you would rather have a refund, we can send that over when the items get sent back to us, however the refund will not cover postage costs.

All of our albums are factory sealed from Korea, and we cannot open them to check what inclusions are inside- this means that any missing items are a factory mistake and not a fault of our shop, so we cannot offer refunds for this (as we paid full price for the album from Korea). Missing photocards is a common mistake with manufacturers and our only advice is to ask the company themselves if they can offer an exchange; unless the item was opened by our staff, the inclusions are not in our control.

All items will be sent by Royal Mail Tracked 48 with insurance up to £150. If your require higher insurance or an alternative shipping option, please contact us on the chat button or social media.

Please allow us 3-5 working days to process, pack and ship your order from our store. We do our best to ship orders within 48 hours, but this isn't always possible when we're busier than usual.

If your order has not arrived to you within 5 days of it being dispatched, please contact us via email: senskamltd@gmail.com

Please email us at senskamltd@gmail.com or message us on our instagram page as soon as possible after making your order. We will look into your orders to see if we can package and send them together! If you do not get in contact with us to let us know, we can't guarantee your orders will be shipped in the same box, or even on the same date.